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General Customer Support
General information about Evergen, the app and web portal, your electricity bills, Virtual Power Plants and how to get set up.
About us & our platform
- Who is Evergen and what do you do?
- How does Intelligent Control optimise battery systems?
- What are the benefits of connecting my battery to Intelligent Control?
- How accurate is Evergen’s data?
- How much does Evergen Intelligent Control cost?
- Why is Intelligent Control free for homeowners and businesses?
Using the mobile app & customer portal
- How do I download the Evergen app?
- How do I login to the Evergen Customer Portal?
- I already have an app for my solar and battery system. Do I need to keep/use both apps?
- My new home has an Evergen system. How do I use it?
- How to find your system's serial number?
- What do I do when I am changing energy providers from your home builder to your new home?
- I am moving out of my house with an Evergen system. What do I do?
Understanding my electricity bills
- I'm thinking of changing energy retailers. Do I need to tell anyone?
- Why is my electricity bill important?
- How do I choose a tariff structure that will benefit me?
- What are the differences between these tariffs: Flat Rate, Time of Use (ToU) and Spot Price?
- Is there anything I can do to make sure I'm save as much money as possible?
Virtual Power Plants
- What is a Virtual Power Plant (VPP)?
- What are the different types of VPPs?
- How much extra money can I make from being part of a VPP?
- Do I need to change energy retailers to be part of a VPP?
- How will my battery be managed as a part of a VPP?
- Will my solar feed-in tariff with my current electricity retailer be affected?
- Can I change electricity retailers while I’m participating in a VPP that Evergen is running?
- My PV and battery system has an export limited to zero. What does this mean for me if I want to join a VPP?
- I installed a battery to self-consume my solar energy, why would I want to opt into a VPP and share my stored energy with the grid?