This guide outlines the step-by-step process for setting up your battery system with Amber and Evergen, ensuring seamless integration and optimal performance - regardless of whether you are a new or existing Amber customer.
Step 1: Check the compatibility of your inverter
- Visit this page to check if Evergen is integrated with your inverter manufacturer.
- Then click on the appropriate logo to understand if Evergen is compatible with your specific inverter model.
Step 2: Start your onboarding journey with Evergen
- Once you have confirmed your inverter's compatibility, visit this page to begin your onboarding journey with Evergen.
- Provide details about your PV and battery system and personal information - This starts the onboarding process.
- You will then receive an email confirming that Evergen has received your information and the onboarding process has begun.
Your inverter manufacturer may take up to 48 hours to connect your system to our platform. If you notice it has been longer than this since you first heard from us, please send our team an email at info@evergen.energy.
Once connected to Evergen ✅
-
- You will receive an email or message confirming a successful connection and the recommendation to download the Evergen app for monitoring purposes.
Step 3: (If not yet an Amber customer) Sign up for Amber Electric's retail plan
- Visit Amber's website and complete your registration as a new customer.
Step 4: API Key Exchange for Wholesale Pricing
- After you are connected to Amber (as your energy retailer), you need to generate and provide your Amber API Key to Evergen.
- Click here to learn how to complete this action and submit your API key to Evergen.
- Evergen will send you a reminder email about this after a few days of being connected to Evergen if you haven't already completed this step manually.
Step 5: Final Confirmation of Your Connection to Evergen
- Evergen will send a final email to confirm:
- Your battery is successfully connected to Evergen.
-
- The Amber API Key integration is complete.
- The email will also include contact points for support:
- For Amber retail plan issues, contact Amber.
- For Evergen battery trading queries, contact Evergen.
Key Notes for Customers
- Ensure each step is completed in sequence for a seamless experience.
- Check for emails from both Amber and Evergen for updates and instructions.
- Direct any queries to the correct support channel:
- Amber: Retail plan queries
- Evergen: Battery trading and system optimisation queries.
- Once you are connected to our platform, our optimisation will take 7 days to learn your energy habits, therefore no trading will occur during this period.
Frequently Asked Questions
Why is the API Key important?
The API Key enables Evergen to securely connect with Amber's wholesale pricing, allowing your battery system to trade energy smartly and efficiently in the wholesale energy market.
What happens after I complete the process?
Once your system is fully integrated, our optimisation will learn how and when you consume energy for 7 days before your battery will trade energy. After this initial learning period, your battery will trade energy when prices are high/low and maximise your overall savings.
What is the cost to access Evergen's optimisation for Amber?
Zilch. Nada. $0. Amber has got you covered. All you will be in for is Amber's monthly subscription as per your energy retail agreement.
Will Evergen curtail my excess solar generation when wholesale prices are negative?
Evergen currently does not provide this as a feature. Instead, our optimisation plans for your battery to charge when prices are negative, therefore, soaking up as much of the excess solar as possible to avoid negative feed-in charges.
Do I need to download the Evergen mobile app to use Evergen's software with Amber?
Downloading the Evergen mobile app is optional as it does not impact the automated trading of your stored energy.
Contact Us
- Amber Support: support@amber.com
- Evergen Support: info@evergen.energy
With these simple steps, you're on your way to optimising your energy system for maximum savings and efficiency. Thank you for choosing Amber and Evergen!