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Evergen Partners
General Customer Support
About us & our platform
Using the mobile app & customer portal
Understanding my electricity bills
Virtual Power Plants
Technical Support
Alpha Battery Related
Tesla Battery Related
Connection and Other Technical Help
Customer Manuals & Hardware Specifications
Solaredge Related
Evergen Partners
Information about becoming an Evergen Authorised Partner
How to answer frequently asked customer questions
Partner training videos
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Support Center
Evergen Partners
General Customer Support
About us & our platform
Using the mobile app & customer portal
Understanding my electricity bills
Virtual Power Plants
Technical Support
Alpha Battery Related
Tesla Battery Related
Connection and Other Technical Help
Customer Manuals & Hardware Specifications
Solaredge Related
Evergen Partners
Information about becoming an Evergen Authorised Partner
How to answer frequently asked customer questions
Partner training videos
Evergen Partners
Information about becoming an Evergen Authorised Partner and how to answer frequently asked customer questions.
Completing user registrations from OpenSolar
Information about becoming an Evergen Authorised Partner
How do we become a partner?
Do you offer any sales and marketing support for your partners?
How to answer frequently asked customer questions
How will their battery be managed as a part of a VPP?
What does Intelligent Control (IC) do?
Who designed Intelligent Control?
What are the benefits of connecting a battery to Intelligent Control?
Can any battery connect to Intelligent Control?
What does Intelligent Control cost?
Why is it free?
How does Evergen make money?
What can a customer expect from Intelligent Control once they’re connected?
How do we register our customers for Intelligent Control?
What does the customer's onboarding process look like once their battery is installed?
What is a Virtual Power Plant (VPP)?
What are the different types of VPPs?
How does a VPP work?
Can customers opt into any VPP when they have Intelligent Control?
How much extra money can customers make from being part of a VPP?
Do customers need to change energy retailers to be part of a VPP?
Will their solar feed-in tariff with their current electricity retailer be affected?
Their PV and battery system has an export limited to zero. What does this mean for them if they want to join a VPP?
They installed a battery to self-consume their solar energy, why would they want to opt into a VPP and share their stored energy with the grid?
Where and how does Evergen store and use user data?
If my customer has questions about Intelligent Control, what do I do?
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Partner training videos
Partner training: Introduction to Evergen
Partner training: Evergen technology and benefits to customers
Partner training: The consumer experience
Partner training: Your experience
Partner training: Tour of the Evergen Partner Portal
Partner training: Installation best practices
Partner training: Meter placement
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