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Support Center
Technical Support
General Customer Support
About us & our platform
Using the mobile app & customer portal
Understanding my electricity bills
Virtual Power Plants
Technical Support
Alpha Battery Related
Tesla Battery Related
Connection and Other Technical Help
Customer Manuals & Hardware Specifications
Solaredge Related
Evergen Partners
Information about becoming an Evergen Authorised Partner
How to answer frequently asked customer questions
Partner training videos
Technical Support
If you think you're having system issues this is the right place for you!
How to reboot the Alpha ESS Smile-5 V2 system
Alpha Battery Related
How to reboot the Alpha ESS Smile-5 V1 system
How to Identify which Model Alpha ESS system I have?
How do I turn on my Evergen system with an Alpha ESS battery?
How can I test the backup function of my Evergen Alpha ESS system?
Tesla Battery Related
Steps to self-register and enable access to your Tesla app - Evergen
How do I turn on my Evergen system with a Tesla Powerwall?
How do I turn off my Evergen system with a Tesla Powerwall?
What do I do if I notice my Tesla system is offline?
How do I reboot my Tesla Powerwall?
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Connection and Other Technical Help
If a customer is planning to install hybrid storage systems across separate phases, can these be optimised in tandem?
How single-phase hybrid systems work for a three-phase home
How can I test that I have internet through hard-wired Ethernet?
Customer Manuals & Hardware Specifications
Evergen hardware specifications & warranty
Solaredge Related
How do I reboot my Solaredge battery system?
