Using the mobile app & customer portal
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      How to find your systems serial number?

      So you need to find your battery serial number but don't know where to look? Find your battery system below and follow the directions.


      Tesla Powerwall Gateway

      Locate Your Powerwall Gateway information:

      1. Open the door of the Backup Gateway by pressing the latch located on the right hand side of the unit (in the middle).
      2. The serial number is located on the line called "TSN:" which stands for Tesla Serial Number.

      Serial Numbers 2

      Tesla Powerwall 3:

      1. Open the Tesla App on your mobile, and go to your Powerwall product page, and then click “Settings”.

      2. In the Settings page, click “My Home Info”

      3. The Gateway serial number is shown below “Powerwall 3”. Long press the serial number to copy it to the mobile phone’s clipboard.

       PW3-app


      Otherwise, the serial number can also be found on the side of the unit:

      PW3-SN
      NOTE: The Powerwall 3 part number and serial number can be found on the left side of the unit.

       

      Alpha Smile

      Alpha Serial Number starts with "AL". See the following example. 

      Alpha image

      Solar Edge

      The serial number can be found at the bottom of the asset label which is located on the right side of the inverter, which is the top of the two modules.

      See the following example. 

      Serial Numbers Solar Edge

      Double check the label is titled "Photovoltaic Inverter". It is important the second string of numbers, following the first hyphen in the serial, begins with "07". If it begins with anything else, it is likely to be the StorEdge label, and we will not be able to integrate with your system.

      Correct format

      Incorrect format

      SJ1234-07F123AD7-A7

      6digits-9digits-2digits

      SJ1234-112G23AD7-A7

      Second string begins with 11

      07F123AD7-A7

      9digits-2digits
      Always begins with 07

      07F123AD7A7

      missing hyphen

       

      HIVE Solar Batteries

      HIVE Serial Number starts with "AL". See the following example.

      Hive imageEveready

      Eveready Serial Number starts with "AS". See the following example.

      Eveready imageHuawei Inverter

      Huawei Inverter Serial Numbers can be found on the side of the unit. See the following example.

      Huawei image

      LG

      Inverter Serial Numbers can be found on the right side of the unit. See the following example.

      Sungrow Inverter

      Sungrow Inverter Serial Numbers can be found on the side of the unit. See the following example.

      Sungrow imageSolax Inverter

      Solax Inverter Serial Numbers can be found on the side of the unit. See the following example.

      Solax instructions

      Deye

      Deye inverter serial numbers (SN) can be found on the side of the unit. See the following examples.

      Deye 1

      Deye 2

      Deye 3

      Screenshot 2024-05-15 at 10.39.45 AMeCactus 

      eCactus serial number can be found on the front of the unit.

      Screenshot 2024-05-20 at 9.46.35 AM

      Goodwe

      GoodWe inverter serial number (S/N) can be found on the right side of the unit.

      Goodwe (1)

      Growatt

      Growatt Hybrid Inverter serial number (S/N) can be found on the side of the unit

      Growatt.1.jpegRedback

      Redback units' serial number can be found on the right side of the unit.

      Redback-1

      Redx

      Redx units' serial numbers can be found on the side of the unit. Refer to the examples below

      Redx

      GE

      GE inverter serial number (S/N) can be found on the right side of the unit.

      Sigenergy

      Sigenergy serial number (S/N) can be found on the side of the unit.

      Sigenergy