Using the mobile app & customer portal
      Back to home
      1. Support Center
      2. General Customer Support
      3. Using the mobile app & customer portal

      How to find your system's serial number?

      So you need to find your battery serial number but don't know where to look? Find your battery system below and follow the directions.

       

      Alpha Smile

      Alpha Serial Number starts with "AL". See the following example. 

      Alpha image

       

      Deye

      Deye inverter serial numbers (SN) can be found on the side of the unit. See the following examples.

      Deye 1

      Deye 2

      Deye 3

      Screenshot 2024-05-15 at 10.39.45 AM

       

      eCactus 

      eCactus serial number can be found on the front of the unit.

      eCactus Serial Number

       

      Empower

      Empower Serial Number starts with "EB" and is located on the inside of the inverter.

      Empower Serial NumberScreenshot 2025-03-27 at 2.14.13 pm

       

      ESY Sunhome

      ESY Serial Number is located on the left side of the unit and usually starts with 30C, B0B or 08B. See the following example.

      f44c707d926eaeed239f47b3ca978437

       

      Eveready

      Eveready Serial Number starts with "AS". See the following example.

      Eveready image

       

      FranklinWH

      FranklinWH inverter serial number (SN) can be found on the inside panel of the inverter unit. The serial number usually starts with '10', see below:

      Screenshot 2025-03-27 at 5.54.54 pm

       

      General Electric (GE)

      GE inverter serial number (S/N) can be found on the right side of the unit.

       

      GivEnergy

      GivEnergy inverter serial number (SN) can be found on the right side of the unit.

      Screenshot 2025-03-27 at 6.10.33 pmScreenshot 2025-03-27 at 6.04.56 pm

       

      GoodWe

      GoodWe inverter serial number (S/N) can be found on the right side of the unit.

      Goodwe (1)

       

      Greengaroo

      Greengaroo inverter serial number (S/N) can be found on the right side of the unit.

      Greengaroo

       

      Growatt

      Growatt Hybrid Inverter serial number (S/N) can be found on the side of the unit

      Growatt.1.jpeg

       

      HIVE Solar Batteries

      HIVE Serial Number starts with "AL". See the following example.

      Hive image

       

      Redback

      Redback units' serial numbers can be found on the right side of the unit.

      Redback-1

       

      Redx

      Redx units' serial numbers can be found on the side of the unit. Refer to the examples below.

      Redx

       

      SAJ

      SAJ serial numbers (SN) can be found on the right side of the unit and starts with 'H2'.

      rn_image_picker_lib_temp_f575aa8f-7fe0-4a9c-9769-34585d3e793a-3

       

      Sigenergy

      Sigenergy serial number (S/N) can be found on the side of the unit.

      Sigenergy

       

      SolarEdge

      The serial number is your Site ID - a 7 digit number sequence - which can be found on the SolarEdge app, under the Site Details menu item. 

      See the following example:

       

      SolaX Inverter

      For SolaX systems, we need the Serial Number of the WiFi Dongle. This can be found on the dongle at the bottom of the unit:

      Solax instructions

       

      Solis

      Solis serial number (SN) can be found on the left side of the unit.

      9aa6c266c20217debd894d41bdbb10a126003-img-20211122-151427-407

       

      Sungrow Inverter

      Sungrow Inverter Serial Numbers can be found on the side of the unit. See the following example.

      Sungrow image

       

      SunPower 

      There are two ways to find your SunPower serial number.   
      1. Removing the wiring cable cover and the top/side cover to reveal the serial number label on the units left hand side (see below).
      2. Checking the SunPower One app.  LOGIN>MORE>My Products>Product info>SODXXXXXXXXXXXX'.

      SunPower Serial Number

       

       

      Tesla Powerwall Gateway

      Locate Your Powerwall Gateway information:

      1. Open the door of the Backup Gateway by pressing the latch located on the right hand side of the unit (in the middle).
      2. The serial number is located on the line called "TSN:" which stands for Tesla Serial Number.

      Serial Numbers 2

      Tesla Powerwall 3:

      1. Open the Tesla App on your mobile, and go to your Powerwall product page, and then click “Settings”.

      2. In the Settings page, click “My Home Info”

      3. The Gateway serial number is shown below “Powerwall 3”. Long press the serial number to copy it to the mobile phone’s clipboard.

       PW3-app


      Otherwise, the serial number can also be found on the side of the unit:

      PW3-SN
      NOTE: The Powerwall 3 part number and serial number can be found on the left side of the unit.