Occasionally, your Tesla system may appear offline. Evergen will contact you if this happens. However, if you notice beforehand, please check your connection and reboot.
Check if you have internet connection:
- Check your router and if the cable that goes to the unit is plugged in.
- Reboot your router if necessary.
- Plug the ethernet cable into a different port.
- Check if you are receiving current data on your Tesla app.
- If you have internet connection, please reboot your system.
1. Turn off the Powerwall by setting its "ON"/"OFF" switch to the "OFF" position.
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2. Turn off the AC isolator located next to your Powerwall.
3. Turn off the normal supply main switch to the house (usually located in your main meter board).
4. Wait a few minutes.
5. Turn on your Powerwall and then the AC isolator switch next to it.
6. Turn on the normal supply main switch.
7. Wait a couple of minutes and then check if the LED indicator is on and shows a constant light or appears to be 'breathing'. You should now receive current data on your Tesla app.
If you have any questions, contact our Customer Service team.